Terms & Conditions

Welcome to Westchester Maids Elite. These Terms & Conditions outline the expectations, responsibilities, and policies that govern our cleaning services. By booking an appointment, you acknowledge that you have read, understood, and agree to the terms below.

1. Service Agreement

Westchester Maids Elite provides residential and commercial cleaning services as requested by the client. Services include standard cleaning, deep cleaning, move-in/move-out cleaning, and add-on services. A detailed scope of work may be provided upon request.

We reserve the right to update or modify services and pricing at any time.

2. Appointment Policies

2.1 Scheduling

All appointments are scheduled based on availability. Bookings are confirmed only after receiving your appointment confirmation email or text.

2.2 Arrival Window

Due to traffic, weather, and varying job lengths, we provide a 1–2 hour arrival window. If our team will be significantly delayed, we will notify you as soon as possible.

3. Access to Your Property

Clients must provide safe entry to the property at the scheduled time. Acceptable methods include:

Being present at the appointment

Providing a door code

Leaving a key in a secure, agreed location

If the cleaning team cannot access the property, a lockout fee of $75 will apply.

4. Payment Terms

4.1 Payment Methods

Payments are due at the time of service unless otherwise agreed. We accept credit/debit cards and other approved payment methods.

4.2 Late Payments

Unpaid invoices after 48 hours may incur a late fee of $25.

4.3 Refunds

Cleaning services are non-refundable. However, we offer a satisfaction guarantee (see Section 7).

5. Cancellations & Rescheduling

We understand that schedules change. To maintain fairness and availability for all clients:

24 hours notice is required for cancellations or rescheduling.

Cancellations under 24 hours will incur a $50 late-cancellation fee.

Same-day cancellations or no-shows will incur a full service charge.

Recurring clients who have repeated cancellations may lose their reserved time slot.

6. Safety & Working Conditions

To ensure our team's safety and deliver the highest quality service:

Homes must be free of hazards, aggressive pets, and unsafe conditions.

We do not clean bodily fluids, mold, infestation, or other hazardous materials.

Our teams cannot move heavy furniture or climb ladders higher than two steps.

If conditions are unsafe, service may be refused and a fee may apply.

7. Satisfaction Guarantee

Your happiness matters to us. If you are not satisfied with any part of your cleaning:

Notify us within 24 hours, and

We will return to re-clean the area at no additional charge.

This guarantee does not apply if the customer is not present during the appointment and no walkthrough is performed.

8. Personal Items & Valuables

Please put cash, jewelry, and small valuables away prior to your appointment.

Westchester Maids Elite is not responsible for lost or misplaced items.

We carry liability insurance; however, claims must be reported within 24 hours with supporting documentation.

9. Pet Policy

We love pets! However:

Pets must be secured or moved to a safe area during service.

We are not responsible for pet escape due to unsecured doors or gates.

10. Photos & Documentation

For quality assurance, training, and proof of service, our team may take before/after photos of general cleaning areas. Photos will never include people or personal identifying information. You may opt out by notifying us in writing before your appointment.

11. Service Limitations

We do not provide:

Dishwashing of large quantities

Laundry unless booked as an add-on

Decluttering/organizing unless specifically included

Exterior window cleaning

Cleaning of areas requiring heavy lifting or special equipment

12. Price Adjustments

Quotes are based on the information provided at booking. If the property is larger, dirtier, or requires additional time or services, the price may be adjusted at our discretion.

13. Holidays

We are closed on major holidays. If your recurring service falls on a holiday, we will contact you to reschedule.

14. Liability

Westchester Maids Elite is insured and follows standard cleaning procedures. We are not responsible for damage due to:

Normal wear and tear

Improper installation of fixtures

Items not secured to walls or surfaces

Pre-existing conditions

15. Termination of Service

We reserve the right to refuse service or terminate ongoing service for the following reasons:

Unsafe or hostile environments

Repeated cancellations or non-payment