Privacy Policy

Westchester Maids Elite (“we,” “our,” “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or communicate with us.

By using our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly, including:

Name

Phone number

Email address

Billing address

Service address

Payment information (processed securely by third-party providers)

Notes or instructions for your service

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Pages visited and time spent on the site

Cookies and tracking technologies

(You may disable cookies through your browser settings.)

1.3 Information from Communications

If you contact us by phone, email, SMS, or contact form, we may store:

Message content

Call logs or recordings (if disclosed)

Customer service interactions

1.4 Third-Party Information

We may receive information from:

Payment processors

Booking platforms

Marketing or advertising partners

2. How We Use Your Information

We use collected information to:

Schedule and deliver cleaning services

Send appointment reminders and service updates

Process payments and invoices

Improve website performance and customer experience

Communicate promotions or service changes

Respond to questions and support requests

Maintain internal records and safety protocols

We will never sell your personal information.

3. Sharing of Information

We may share your information only under the following circumstances:

3.1 Service Providers

With trusted third parties that help us deliver services, such as:

Payment processors

Booking and scheduling platforms

SMS/email service providers

IT and security providers

These parties are permitted to use your information only as necessary to perform their services.

3.2 Legal Requirements

We may disclose information if required to:

Comply with laws, regulations, or legal processes

Protect our rights or property

Prevent fraud or criminal activity

Enforce our Terms & Conditions

3.3 Business Transfers

If our business is sold, merged, or reorganized, customer information may be transferred as part of the transaction.

4. Data Security

We take reasonable technical and administrative measures to protect your information from:

Loss

Misuse

Unauthorized access

Disclosure

Alteration

While we strive to protect your data, no method of transmission or storage is 100% secure.

5. Data Retention

We retain your information only as long as necessary to:

Provide services

Meet legal obligations

Resolve disputes

Maintain business records

You may request deletion of your data (see Section 9).

6. Your Choices & Rights

You may:

Update or correct your information

Opt out of marketing communications

Request deletion of your personal data

Request a copy of the data we hold

To exercise these rights, contact us at the email listed below.

Marketing emails include an “unsubscribe” link.

7. Cookies & Tracking Technologies

Our website may use:

Pixels

Analytics tools (e.g., Google Analytics)

Advertising retargeting tools (if applicable)

These help us improve the website and personalize your experience.

You may adjust your browser settings to block cookies, though some website functions may not work properly.

8. Children’s Privacy

We do not knowingly collect information from individuals under 18 years old. If we learn that information from a minor has been collected, we will delete it promptly.

9. Your Privacy Rights (U.S. Residents)

Depending on your state, you may have privacy rights that include:

Right to know what information we collect

Right to request deletion

Right to opt out of data sharing for advertising

Right to access your data

Requests may be submitted using the contact information below.

10. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the content or privacy practices of those sites.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.